Delivery Information
Delivery Areas
We currently deliver to all mainland UK addresses (England, Scotland, Wales). Unfortunately, we cannot deliver to Northern Ireland, the Channel Islands, or the Isle of Man at this time.
Delivery
FREE Delivery over £20
Spend £20 or more and get completely free delivery to your door.
Express — Royal Mail 24-Hour Tracked
£4.25 | FREE over £20
- All orders are baked and dispatched on the next working day to ensure freshness
- Once dispatched, Royal Mail aims to deliver within 1 business day
- Orders placed on Friday, Saturday or Sunday are dispatched on Monday
- We do not dispatch on weekends or bank holidays
Order Processing
Every order is baked fresh on the day of dispatch. We never send pre-made cookies.
- Monday – Thursday: Baked and dispatched on the next working day
- Friday – Sunday: Baked and dispatched the following Monday
- Bank holidays: Dispatched on the next working day
Tracking Your Order
Once your cookies are dispatched, you'll receive:
- Dispatch confirmation email
- Tracking number and courier details
- Estimated delivery date
- Real-time tracking updates via text/email from the courier
What if I'm Not Home?
Our courier will:
- Leave with a neighbour (if safe place instructions provided)
- Leave in a safe place (if specified)
- Return to depot for redelivery (if no safe place)
- Send you options to rearrange delivery
Add delivery instructions at checkout to ensure successful delivery.
Peak Periods
During busy periods such as Christmas, Valentine's Day, and other holidays, we recommend ordering as early as possible. Courier networks can experience delays during these times which are outside of our control.
Delivery Issues?
If your order is delayed, damaged, or doesn't arrive, please contact us within 48 hours at info@ndough.co.uk.
We will do our best to rectify the situation.
Need More Information?
Check our FAQ or contact us directly.