Terms & Conditions

1. Introduction

Welcome to N'Dough. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.

N'Dough is a registered company based in the UK.
Contact: info@ndough.co.uk

2. Products & Services

We sell freshly baked cookies for delivery across mainland UK.

• All products are made fresh to order
• Product images are for illustration purposes and may vary slightly
• We reserve the right to modify our product range without notice
• All prices are in GBP (£) and include VAT where applicable
• Delivery charges are clearly stated at checkout

3. Ordering Process

When you place an order through our website:

• You will receive an order confirmation email
• This confirmation does not constitute acceptance of your order
• We reserve the right to refuse any order at our discretion
• A contract is formed when we dispatch your order and send dispatch confirmation
• You are responsible for ensuring delivery details are correct

4. Payment

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, American Express)
• PayPal, Apple Pay, Google Pay
• Payment is processed securely through our payment processor
• Payment must be received in full before orders are baked and dispatched
• Prices may change without notice, but confirmed orders are honoured at the quoted price

5. Delivery

Delivery terms:

• We deliver to mainland UK addresses only (England, Scotland, Wales)
• We offer next day 24-hour tracked delivery
• Orders must be placed before 7pm Sunday – Friday for same-day dispatch
• Orders placed after 7pm Friday are dispatched on Monday
• Delivery timeframes are estimates and not guaranteed
• Risk of loss passes to you upon delivery to your specified address
• Failed delivery due to incorrect address provided is not our responsibility
• See our Delivery Information page for full details

6. Cancellation & Returns

Your Consumer Rights (UK Consumer Contracts Regulations 2013):

Perishable food items are exempt from the 14-day cooling-off period for distance selling under UK law. Once your order has been baked, we cannot accept returns or offer refunds for change of mind.

Before Baking: You may cancel your order free of charge up until baking commences (usually within 2-4 hours of order confirmation).

Quality Issues: If your order arrives damaged, incorrect, or not to standard, we will do our best to rectify the situation. See our Returns & Refunds policy for full details.

7. Food Safety & Allergens

• All products contain allergens (see our Allergen Information)
• All products are made in a kitchen that also handles tree nuts, peanuts, gluten, dairy, eggs, soya, and sesame
• We cannot guarantee products are free from cross-contamination
• It is your responsibility to check allergen information before ordering
• We are not liable for allergic reactions resulting from consumption of our products

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and recipes, is the property of N'Dough and protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages
• Our liability is limited to the value of your order
• We do not exclude liability for death or personal injury caused by our negligence
• We do not exclude liability for fraud or fraudulent misrepresentation
• Nothing in these terms affects your statutory rights as a consumer

10. Privacy & Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details on how we collect, use, and protect your information.

11. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, supplier issues, courier delays, pandemics, or government restrictions.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the revised terms.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute Resolution

If you have a complaint or dispute:

• Contact us first at info@ndough.co.uk — we aim to resolve issues within 14 days
• If unresolved, you may seek resolution through your local Trading Standards office