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N'DOUGH.

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Frequently Asked Questions

Everything you need to know about N'Dough

Orders & Payment

Delivery

Products & Storage

Allergens & Dietary

Returns & Refunds

Wholesale & Corporate

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Frequently Asked Questions

Orders & Payment

How do I place an order?

What payment methods do you accept?

Can I cancel or modify my order?

How do I apply a discount code?

Can I track my order?

What if my order arrives damaged or incorrect?

Do you offer gift wrapping or personalised messages?

Delivery

What are your delivery areas and costs?

Can I choose a specific delivery date?

Do you deliver on weekends?

How long does delivery take?

Products & Storage

How long do the cookies stay fresh?

Are your cookies suitable for freezing?

Do you use organic or locally-sourced ingredients?

Do you have a physical store I can visit?

Do you cater for events or parties?

Allergens & Dietary

What allergens are in your cookies?

Do you offer gluten-free or vegan options?

Are your products made in a nut-free facility?

I have a severe allergy — can I still order?

Returns & Refunds

What is your returns policy?

How do I request a refund?

What if I have a complaint?

Wholesale & Corporate

Do you supply to businesses?

What is the minimum wholesale order?

Do you offer corporate gifting?

Do you have a loyalty program?

Still have questions?